Learning objectives
The purpose of the course is to provide elements for the understanding and evaluation of processes and pathways in the context of complex organizations in general and specifically in health facilities
the purpose
Course unit content
The course is divided roughly into two parts:
the first is devoted to the illustration of the theoretical models,
the second is devoted to enhancing the design and operational methods related to the fields of public health authorities.
In the first part will cover topics related to:
Models of health services in Europe
Models of work organization
Organizational change
Management by Processes
The second section will cover topics related to:
organizational development (methodologies and tools)
Skills development
group management and leadership
analysis and demand management
Bibliography
Thematic area: Theories and organizational analysis
- Hatch M.J., Teoria dell’organizzazione, Il Mulino, Bologna, 1999
Thematic area: Organizational culture and relationships in the workplace
- Argentero P. Cortese C., Piccardo C., Psicologia delle organizzazioni, Cortina, Milano, 2009 or
- Rotondi M. Saggin A., Persona e organizzazione, Mc Graw Hill, Milano, 2002
Thematic area: Government demand
- Lega F., Logiche e strumenti di gestione per processi in sanità, McGraw-Hill, Milano, 2001 or
- Tedeschi P., Tozzi V., Il governo della domanda, McGraw Hill, Milano, 2004
Teaching methods
Interactive lessons, reflexive laboratories
Assessment methods and criteria
Oral examination, or
presentation and discussion of a pamphlet
