Learning objectives
The course aims to provide students with:
a) Training methodologies aimed at:
• connect direct experience in the field with the elements characterizing social service in multiple operational contexts
• know and understand the organizational contexts of social work and how the professional social worker operates in them
• reread the theory learned in a critical-reflective manner
b) Knowledge and understanding applied to develop:
• capacity for reflective self-observation
• professional observation skills
c) Autonomy of judgment for
• experiment with the application of specific operational tools
• recognize the methodological aspects in professional practice
d) Communication skills:
• in the relationship with the person, acquire and consolidate skills and techniques to independently conduct a social service interview and take charge of a case also in relation to the context and the territory
• in the relationship with a multi-professional work group, acquire relationship skills with the different professional figures, role identity and multi-professional integration
e) Ability to learn and reflect on the experience
• develop the ability to self-analyze one's actions in the context of practical experience in the field
• ability to connect theories with practical action
Prerequisites
- - -
Course unit content
The course is configured as a real learning laboratory through concrete experimentation of the social worker's work tools.
The first part of the course includes the discussion of elements of professional methodology applied to basic social service, a theoretical presentation of the contents provided to provide students with a useful framework of reference both in internships and in professional activity, subsequently each content will be tested in practice both in the classroom and in service during the internship.
Full programme
The areas of social work: the person, the context, the territory, the institution
Welcoming and listening: the skills of the social worker
The interview, taking charge and management of the case in social work
• strategies for conducting an interview
• the methodological process
• conversation in various contexts and with different types of users
• questions about tools and techniques in relation to multiple professional situations
• manage difficult communications with users
From the person to the territory, networking:
• definition of the concept of network
• strategies for activating formal and informal networks
• support, guide, facilitate guidance in network work
The professional in the institution
• Know the service
• The working group
• The integration of professional figures
The collection and drafting of documentation
Evaluate and evaluate yourself as an opportunity for professional learning
Work on projects with vulnerable users
Bibliography
M. T. Zini, S. Miodini Il colloquio di aiuto Carrocii Faber, Milano, luglio 2020
E. Allegri, P. Palmieri, F. Zucca Il colloquio nel servizio sociale Carrocci Faber, Roma ottobre 2019
F. Folgheraiter Teoria e metodologia del Servizio Sociale, la prospettiva di rete, ed F. Angeli/ed Erikson, 2003
Titolo II cap.8 “La guida relazionale di rete”
LESSON SLIDES AVAILABLE TO STUDENTS
Teaching methods
The course takes place through a series of face-to-face lessons, each lesson is divided into a theoretical part and a practical experimentation part in which students will be able to measure themselves with the experience. In particular, the course consists of:
• tutorial sessions that prepare the student for the experience;
• exercises and simulations in which technical, relational and methodological skills are developed in a protected situation before or during experimentation in real contexts
• specific teaching tasks, papers and written insights
• analysis of cases presented by the students themselves
The course also aims to bring the student closer to the reality of work in both public and private social services in which the social worker works, therefore it is considered to organize meetings with professionals both within services and in the classroom.
During the course the students will be divided into small groups of people by origin or interest, it is considered to leave the responsibility of forming the small working group to the students. Each group will be asked to present a case or a work situation or a topic covered during the lessons, according to an outline that will be presented in the classroom and to connect this to the topics covered in the course. Students will also be asked to comment, give suggestions and ask questions to interested parties according to the TAG (Tell Ask Give) model of active learning.
The exposition of the report will be evaluated according to the following criteria: relevance of the contents exposed, ability to summarize and connect with the various disciplines, clarity in the exposition and grammatical correctness (syntactic and lexical) and it will be assigned a score based on out of thirty which will be averaged with the final written test.
Assessment methods and criteria
The achievement of the expected results will be verified through
• The written report on the internal or external internship experience, a report that will be presented during the lessons and which will be given a score out of thirty
• a written exam which will cover the entire program carried out, the seminars and the contents of the bibliography aimed at verifying the knowledge and concepts learned. Exam lasting 60 minutes, consisting of 31 multiple choice questions, with three answer alternatives. Each correct answer is worth 1 point, for a maximum total of 30 points plus praise. The answer not given or incorrect is worth 0 points
The student must answer all questions.
Honors in the written test are awarded if the student has answered all 31 questions correctly.
For Erasmus students and those with special needs the duration of the test will be 1 hour and 20 minutes.
The exam is passed if the student obtains a score greater than or equal to 18 in both the report and the final written exam.
The final grade will be the result of the average between the score attributed to the report presented in class and the result of the final test
Other information
other recommended texts
● G. Pieroni, M. Dal Pra Ponticelli Introduzione al servizio sociale, Parte terza, Roma 2019
● M. Tognetti Bordogna Il tirocinio come pratica situata, in Politiche e servizi sociali, ed. Franco Angeli, Milano 2015
● F. Mantovani, Laboratorio di guida al tirocinio in Servizio Sociale, in Politiche e servizi sociali, ed. Franco Angeli, Milano 2018
2030 agenda goals for sustainable development
Reduce inequalities
Justice and strong institutions
