The module aims to encourage the acquisition and refinement of skills related to relational conflict management skills, in which one finds oneself inserted as people and as operators, with the aim of developing the following training objectives:
1) Define the forms of conflict -conflict with others - the conflict with oneself, -conflict as an irreducible dimension of the relationship.
2) The emotions at play in the conflict - recognize the emotions that are activated - awareness of the emotions involved - how to take care of painful texts, - the management of emotions.
3) Experience the conflict -communication in conflict -the initiation of the conflict, - conflict escalation, - the difference between physiological conflict and pathological conflict, -the distinction between conflict and violence.
4) Read the conflicts -how to stand in the conflict, - how to transform the conflict from obstacle to opportunity -conflict as constraint and possibility - conflicting styles