COMMUNICATION STRATEGIES AND LEADERSHIP
cod. 1010552

Academic year 2023/24
1° year of course - First semester
Professor
Martina GANGALE
Academic discipline
Psicologia generale (M-PSI/01)
Field
Scienze propedeutiche
Type of training activity
Basic
28 hours
of face-to-face activities
4 credits
hub: -
course unit
in ENGLISH

Learning objectives

The student will learn the communication elements and their utility in sanitary field. Also will learn different communication strategies to create rapport with patient and prevent conflicts.
Also will became able to recognize different type of situations at work, to deal with dentistry setting, to choose the best strategies as useful.
Every theme is discussed to improve personal abilities and to support work wellbeing.
Each lesson includes a theoretical and practical part, as a role play or simulations.

Prerequisites

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Course unit content

7. Communication elements, aims and objectives in dental field
8. Person Centered Medicine and Leadership
9. Emotional Intelligence, Assertiveness
10. Motivational interview and change behavior
11. Conflict management, burnout, toxic emotions
12. Body language, work interview

Full programme

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Bibliography

• Ramseier CA, Suvan JE. Health Behavior Change in the Dental Practice. Wiley-Blackwell Pub. 2021.
• Gangale M, Ghianda L. Comunicazione emozionale in odontoiatria. Quintessenza: Milano, 2020.

Teaching methods

The lessons will be held in student classrooms.

Assessment methods and criteria

The course exam will be written and oral.

Other information

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