cod. 1007217

Academic year 2022/23
2° year of course - Annual
Donatella PERONI
Academic discipline
Indefinito/interdisciplinare (NN)
"altre conoscenze utili per l'inserimento nel mondo del lavoro"
Type of training activity
60 hours
of face-to-face activities
6 credits
hub: PARMA
course unit

Learning objectives

The class aims to provide students with:
a) Training methods suitable for:
▪ Connecting direct experience in the social service field with the elements that characterize social service in the different operational contexts.
▪ Knowing and understanding the organizational contexts of social service and how the professional social worker operates in them.
▪ Conducing a critical analysis on the learned theory.

b) Knowledge and understanding applied to develop:
▪ Reflective self-observation skills.
▪ Professional observation skills.

c) Autonomy of judgment to:
▪ Test the application of specific operational tools.
▪ Recognize the methodological aspects in the professional practice.

d) Communication skills:
▪ In the relationship with the user: acquire and consolidate skills and techniques to independently conduct a social service interview and to the taking charge of a case in relation to the context and the territory.
▪ In the relationship with a multi-professional equipe: acquire the ability to relate with the various professional figures, role identity and multi-professional integration.

e) Ability to learn and reflect on experience:
▪ Develop the ability to self-analyze one's actions in the context of practical experience in the field.
▪ Ability to join together theories and practical action.


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Course unit content

The course is configured as a real learning laboratory through the experimentation of the social worker’s work tools.
The first part of the course includes the discussion of elements of professional methodology applied to basic social work, a theoretical presentation of the contents planned to provide students with a useful reference framework both in the internship and in the professional activity. Then, each content will be tested in practice either in the classroom and during the internship.

Full programme

Extended program
The areas of social work: People, context, territory, institution.
Welcoming and listening: The skills of the social worker

Interviewing, taking charge and case management in the social work :
● the strategies for conducting an interview
● the methodological process
● interviewes in various contexts and with different types of users
● questions, tools and techniques in relation to multiple professional situations
● handle difficulties in communications with users

From the person to the territory, the network work:
● definition of the concept of network
● strategies for the activation of formal and informal networks
● supporting, guiding, easing and orientating network working

The expert in the institution:
● Knowing the service
● Group working
● The integration of professional figures

The collection and drafting of documents
Evaluation and self-evaluation as an opportunity of mastering professional knowledge
Work on projects with weak subjects


● M. T. Zini, S. Miodini Il colloquio di aiuto Carrocii Faber, Milano, luglio 2020
● E. Allegri, P. Palmieri, F. Zucca Il colloquio nel servizio sociale Carrocci Faber, Roma ottobre 2019
● F. Mantovani, Laboratorio di guida al tirocinio in Servizio Sociale, in Politiche ed. Franco Angeli, Milano 2018

Teaching methods

The class is organized in a series of face-to-face lectures, each divided into a theoretical and a practical part. During the latter students will challenge themselves through practical experience.
In particular, the class consists of:
● tutorial sessions that prepare the student for the practical work;
● exercises and simulations in which technical, relational and methodological skills are developed in a protected situation, before or during experience in real contexts
● Exercises, essays and in-depth analysis
● analysis of cases presented by students themselves

Moreover, the course's aim is to get the student closer to the reality of work in both public and private social services, in which the social worker operates. Therefore meetings with professionals are planned, both within services and in the classroom.

During the class the students will be divided into small groups sorted by geographical origin or interests. The groups will be set by the students themselves.
Each group will be asked to present a case or a working situation or a topic covered during the lessons according to an outline that will be presented in the classroom. The students will be asked to comment, give suggestions and ask questions according to the TAG (Tell Ask Give) model of active learning.

The presentation of the report will be evaluated according to the following criteria: relevance of the contents displayed, ability to synthesize and connect with the various disciplines, clarity in the presentation and grammatical correctness (syntactic and lexical). A score (on a scale from 0 to 30), that will average with the final written test will be assigned.

Assessment methods and criteria

Learning verification
The achievement of the expected results will be verified through
• A written report on the internal or external internship experience, wich will be graded (scores from 0 to 30) after being discussed during the lesson
• a written exam that will cover the entire program, the seminars and the contents of the bibliography aimed at verifying the knowledge and concepts learned. 60-minute exam consisting of 30 multiple choice questions, with three alternative answers. Each question is worth 1 point, for a maximum total of 30 points. The student will have to answer all the questions.
For Erasmus students and students with special needs the duration of the test will be 1 hour and 20 minutes.

The final grade will be the result of the average between the score attributed to the report presented in the classroom and the outcome of the final test. The exam is passed if the average between the two tests is higher than 18/30

"In the event that the health emergency continues, and depending on how it evolves, the exam may take place either in mixed mode (ie in presence, but with the possibility of support even remotely for students who request it from Teacher), or only online for everyone (at a distance). Information will be promptly given on the ESS3 system about the chosen method in advance of the exam ".

Other information

Altri testi consigliati
● G. Pieroni, M. Dal Pra Ponticelli Introduzione al servizio sociale, Parte terza, Roma 2019
● M. Tognetti Bordogna Il tirocinio come pratica situata, in Politiche e servizi sociali, ed. Franco Angeli, Milano 2015