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Università degli Studi di Parma Università degli Studi di Parma
Degree course in
Computer science
Università degli Studi di Parma
Department of Mathematical, Physical and Computer Sciences

INFORMATION SYSTEMS AND BUSINESS MANAGEMENT
cod. 1006212

Academic year 2024/25
3° year of course - First semester
Professor
Armando STERNIERI
Academic discipline
Economia e gestione delle imprese (SECS-P/08)
Field
Attività formative affini o integrative
Type of training activity
Related/supplementary
48 hours
of face-to-face activities
6 credits
hub:
course unit
in ITALIAN
lectures timetable
exam calls
Print

Learning objectives

Understanding of the processes of management of enterprise information systems

Prerequisites

No

Course unit content

Theory
Information Systems: conceptual foundations.
Elements of: Information systems and their role in the enterprise, information
Systems architectures.
The role of ICT in the organization.
Structuring the organization, time horizon, confini organizzativi, analysis of the role of ICT (matrix functional impacts, the BPR of SAP, e-supply chain)
The role of the ICT strategy.
Approaches to the use of ICT (strategic use, information intensity of Porter Millar).
Impacts on the ICT sector, ICT in competitive strategies (differentiation, cost focus).
Technologies, processes, strategies.
The degree of technological integration of ICT solutions, computer operating systems, computer systems directional matrix technology-process-and technology business-process.
Strategies.
Management process of the SI.
Planning, development, current management, check-up. Outsourcing of IS.
Modules with laboratory exercises.
The company: definitions. Risks and opportunities for the company.
Customer Relationship Managent.
CRM definitions and benefits.
The CRM in company IT.
The main components and their operational application.
The evolution of CRM. Business intelligence and CRM.
The Market-leading products.

Full programme

- - -

Bibliography

"L'impresa digitale. Lezioni di Sistemi informativi e Gestione d'impresa" Armando Sternieri, ed. Thedotcompany
"Elementi di Economia Aziendale per la Gestione del Sistema Informativo" Armando Sternieri, Marcella Tincani ed. McGraw-Hill Education (ISBN 9781307611069)
"Sistemi per la gestione dell'informazione" M. Tagliavini, A.Ravarini, D.Sciuto. ed. Apogeo
"Oltre il paradosso della produttività" A.Sternieri, R. Mura ed. Thedotcompany

Teaching methods

Lectures, lab exercises

Assessment methods and criteria

Written and oral examinations

Other information

- - -

2030 agenda goals for sustainable development

- - -

Contacts

Toll-free number

800 904 084

Student registry office

E. segreteria.scienze@unipr.it
T. 0521 90 5116

Quality assurance office

Education manager
dr. Claudia Buga
T. 0521 90 2842
Office e-mail: smfi.didattica@unipr.it
Manager e-mail: claudia.buga@unipr.it

President of the degree course

Prof. Alessandro Dal Palù
E. alessandro.dalpalu@unipr.it

Faculty advisor

Prof. Vincenzo Arceri
E. vincenzo.arceri@unipr.it

Career guidance delegate

Prof. Roberto Alfieri
E. roberto.alfieri@unipr.it

Tutor Proffesors

Prof. Enea Zaffanella
E. enea.zaffanella@unipr.it

Erasmus Delegates

Prof. Roberto Bagnara
E. roberto.bagnara@unipr.it
Student tutor dr. Anna Macaluso
E. anna.macaluso@studenti.unipr.it

Quality assurance manager

Prof. Roberto Alfieri
E. roberto.alfieri@unipr.it

Internships

Prof. Roberto Alfieri
E. roberto.alfieri@unipr.it

Tutor students

Tutor a.a. 2021-2022 dr. Francesco Manfredi
E. francescosaverio.manfredi@studenti.unipr.it

Student representatives: 
Greta Dolcetti 
Massimo Frati
Davide Tarpini