cod. 1008760

Academic year 2023/24
2° year of course - Second semester
- Alberto PETRONI
Academic discipline
Ingegneria economico-gestionale (ING-IND/35)
Ingegneria gestionale
Type of training activity
72 hours
of face-to-face activities
9 credits
course unit

Learning objectives

The objective of the course is an introduction to the main theoretical models and methods:
-of business organisation and human resources management;
-of project management and operations management.



Course unit content

To provide the methodological and conceptual tools to acquire a critical reading capacity of the organisational realities of both manufacturing and service industries.

Full programme

The essential traits of organisational structure
Specialisation of tasks, Grouping logics, Hierarchy, Decentralisation, Coordination, Formalisation, Organisational characteristics and models
Classic schemes of organisational structure
The simple structure, The functional structure, Modified functional structures, The functional structure with product manager, The functional structure with project manager, The matrix structure, The divisional structure
Human resources management
Individual behaviour in organisations, Job analysis and design, Personnel development and careers, Reward management and remuneration policies, Industrial relations
Corporate strategy: the imperative of social responsibility
Operations strategy and competitiveness
Product design
Process analysis
Process design and selection in industrial production
Process design and selection in services
Total quality management: Six Sigma orientation
Project management
Supply chain strategy


Jacobs, Chase, Operations and Supply Chain Management, 16th Edition, 2021.
Supplementary handout available in the " Teaching Material" section of this webpage.

Teaching methods

The course unit is allocated 9 ECTS; the overall workload for the student is, thus, equivalent to 225 hours. This includes:
a) attending theory and practice lectures,
B) the individual study and preparation for the exam (self-study).
Approximately 50% of classroom lectures are expository (theory) classes and 50% are practical classes (exercises/problems/case studies).
Active participation and discussion of the course contents is encouraged. Therefore, study of the given literature and suggested readings in advance of each class is strongly recommended.

Assessment methods and criteria

The examination consists of:
- a first written test comprising theory questions (marked in thirtieths). The format of the questions in this test may be "multiple choice", "true or false" or "free composition".
- a second written test involving the resolution of exercises (marked in thirtieths).
For each question (of both tests), the mark obtained if the student gives the correct answer will be indicated.
The overall mark awarded to the student is the arithmetic mean of the marks for the two written tests. The mark of 30 cum laude may only be awarded to students who have obtained a mark of 30/30 in both written tests and in any case only after a further oral test.
Both written tests must necessarily be taken in the same call and on the same date. Typically, the second written test is taken at the end of the correction of the first written test.

Other information