Learning objectives
The module aims to provide all the skills needed to select and use modern Business Information Systems. To this aim, examples and practical cases will be used to demonstrate how ERP systems effectively implement the concept of process management. Additionally, basic skills needed to design and manage a small information system will be also provided.
Prerequisites
A basic knowledge of management accounting, logistics and production management is recommended.
Course unit content
The module describes the architecture of ERP and APO systems, demonstrating how these systems can support operations’ management, by actively implementing the process management concept.
Lastly, informational systems for business intelligence are analyzed, with focus on data warehousing and datamining.
Full programme
1 Introduction
1.1 Operational informational systems and their impacts on operations management
1.2 The evolutions of informational systems
2 Basic structure of ERP, the SAP R/3 case
2.1 Main features of modern ERP
2.2 The ERP paradigm
2.3 The main modules constituting an ERP system
2.4 Basic elements of APO and SCEM systems
3 Business Intelligence
3.1 The multidimensional model
3.2 MOLAP, ROLAP and HOLAP
3.3 OLAP and OLTP technologies
3.4 Information Retrieval
3.5 Business Intelligence and Data Mining
Bibliography
Reference Texts:
1 Pighin, M., Marzona A., Sistemi Informativi Aziendali Struttura e Processi, Pearson Education, Italia, 2011
Further readings:
1 Carignani, A., Rajola, F., ICT e sistemi informativi aziendali, McGraw-Hill, Italia, 2007
2 Dickersbach, J.T., Keller, G., Production Planning and Control with SAP ERP, Galileo Press, Usa, 2010
3 Dickersbach, J.T., Supply Chain Management with APO, Springer Verlang, Germany, 2010
Teaching methods
Theoretical concepts will be introduced and supported by means of practical examples and/r industrial cases. Concepts related to data-warehouse and data mining will be supported by numerous numerical exercises.
Lectures notes and power point presentations (prepared by the teacher and covering the entire program) will be make available to the students.
Assessment methods and criteria
The exam is based on a written and on an oral test.
The written test is based on two parts: the first one consists of ten multiple-choice questions; the second one consists of two numeric exercises and two open answer questions.
The oral examination includes generic questions in addition to the re-discussion of the answers given in the written test.
Other information
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