Learning objectives
Explain the needs' of an organization
and the role of information systems inside
it
Define the structure of modern information systems
Introduce international standards regarding
IT Service Management and IT Governance
Prerequisites
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Course unit content
Program
1. INFORMATION AND ORGANIZATIONS: THE INFORMATION SYSTEM
Introduction
The reality: systems and models
Human organizations
The information systems
Business organization and information system
2. The BUSINESS PROCESSES
A basic model: the business process
Value and its meaning for the company
The internal organization: the fundamental processes
The company: functions-based vision vs. processes-based vision
The value chain of Porter
The RACI matrix
Processes and organization
3. THE INFORMATION RESOURCE AND ITS CHARACTERISTICS
The information resource and its characteristics
The information life cycle
Representation of information
Information and communication
Information flows and information flows
Digital representations of information
XML: electronic universal language
The projects of global standardization
4. DETAILED ANALYSIS OF BUSINESS PROCESSES
The vision of the process and the points of view
Analysis of the process as a succession of activity
Analysis of the process,entities and interactions between elements operating within a process and Analysis of the process as a succession of changes of state
An overview: the link between the diagrams
5. THE INFORMATION SYSTEM WITHIN THE SYSTEM INFRMATIVO
Networks inside the enterprise
The computer system and its structure
The structure of a software application
Networks within computing systems
The technological evolution: from monolith to the middleware
The world of client-server and multi-tier applications
The evolution of the Client-Server: The 3-tier and multitier
The Web and its influence in computer systems today
The problem of compatibility between components and entire applications
Overview of the most popular operating systems and the current technologies for the development of applications
The concept of Enterprise Information Architecture and its structure
The frame work standard for viewing together
Integration solutions of the 2000s: SOA
Grid Computing
Cloud Computing
6. THE SOLUTIONS
Systems management and administration
ERP
SCM
CRM
Business intelligence
Social media and new means of interaction with customers
Enterprise SN and enterprise 2.0
7. THE ROLES IN INFORMATION SYSTEMS
The operating contexts
and types of information systems
Human resources and their role
The details of "canonical" roles
Lean and Agile Organizations
Organization "2.0"
Some examples of real world organizations
8. SAFETY INFORMATION
The problems of computer security
Ensure business continuity
The accidental failures and their prevention
The problems of security: threats to human security
The problems of security: the role of viruses
Methods of information protection
The electronic identity
Operational applications of encryption and authentication
Protection systems
Manage security
9. MANAGEMENT AND PLANNING
The involved roles
Objective of management
PPM
Tools for planning activities
ROI
TCO
Other important tools for the management and planning
Management policies
Some standard frameworks: ITIL and COBIT
The standard ISO 20000, 25000 and 27000
Current management and change management
Security management
The project management information
ICT and business
10. CASE-STUDY
A scheme for the analysis of partial and complete systems
Associate professionals enterprise / SOHO
Employment agency as a model of a service company
Winery as a model for food company
The average Italian manufacturing company
Company selling CDs and books as a model for ecommerce website
Public bodies
Health: a large hospital
The bank
Full programme
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Bibliography
G. Destri
"Introduzione ai sistemi informativi aziendali"
Monte Università Parma Editore
2007 ISBN: 978-88-7847-135-1
Teaching methods
Lectures
Examples and case studies
Group exercises
Assessment methods and criteria
Exam with questions and project-oriented exercises
Other information
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