Learning objectives
The student must be able to acquire the knowledge and develop the skills related to the clinical-care procedures foreseen in the experience of clinical internship of the 3rd year of the course. it must also acquire the ability to operate within a multidisciplinary team aimed at solving patient health problems through the application and use of clinical reasoning and critical thinking.
The student must know the various communication styles and assertive techniques that allow to manage complex problems or conflicting situations that can arise in interpersonal relationships.
The aim of the workshop is also to recognize situations of conflict in the workplace and to "read" the conflict as an opportunity for personal and relational growth. During the laboratory you will learn about the different types of conflict, become aware of the experiences that characterize the conflict and you will implement effective communication and relational skills.
Course unit content
Territorial emergency legislation
System 118 Emilia Romagna Region
BLS
Management of the polytraumatized
Approach to the ICU patient
Intubation and ventilation
Invasive hemodynamic monitoring
Management and maintenance of airway patency
• The three communication styles: passive, aggressive and assertive.
• Non-verbal skills.
• Verbal (conversation and protective) skills.
• Expressing feelings: -positive (making and receiving compliments) -negative (making and receiving criticism)
• Self esteem
Full programme
- The legislation of the territorial emergency; system 118 Emilia Romagna region: vehicles and figures involved, call methods
- Concepts of emergency / urgency
- BLS-D course: theory and practice
- Endo-tracheal intubation and related management of the patient with a ventilatory prosthesis. Nursing responsibility in the prevention and management of complications
- Management of the patient with tracheostomy and ventilatory prosthesis. Nursing responsibility in the prevention and management of complications
- Tracheo-bronchoaspiration. Nursing responsibility in the prevention and management of complications
- Invasive and non-invasive mechanical ventilation. Nursing responsibility for the management of the artificially ventilated patient. Prevention and management of complications
- Arterial cannulation, bloody pressure monitoring. Catheter management and complication prevention
- Hemodynamic monitoring
- ICA infections
- Airway management
- Care planning of the polytraumatized patient
- Nursing assistance in a freelance regime
- Nursing care in prison and penitentiary medicine
- Preparation meeting for simulation at ASCO (Clinical Organizational Simulation Area)
- Ultrasound laboratory
- Meetings aimed at care planning and clinical reasoning on case studies.
• The three communication styles: passive, aggressive and assertive.
• Non-verbal skills (eye contact, facial expression, gestures, posture, distance and orientation, tone and volume of the voice, body contact, timing ...)
• Verbal conversation skills: open and closed questions, free information, self-opening; verbal protective abilities: fogging, broken disc, negative investigation, negative assertion, disarmament of aggression selective discrimination, achievable compromise.
• Expressing feelings: -positive (making and receiving compliments) -negative (making and receiving criticism)
• Self-esteem (definition and techniques to increase it)
The term "conflict" is often considered in its negative sense, as a relational area to be avoided. An avoidant and non-assertive attitude, the lack of understanding of deep meanings, the uncontrolled unleashing of destructive potential, the unbearable load of psycho-physical suffering are just some of the consequences of an unrecognized or unmanaged conflict. Conflict is a natural, structural and, in some respects, vital part of our social interactions: anyone and at any level in healthcare organizations can be involved in a conflict. When conflict is recognised, understood and, methodically, adequately addressed and managed, it can become a factor for growth, knowledge, understanding and development at the level of both individuals and organizations. The complexity of the conflict area in healthcare and beyond makes a systemic approach necessary with specific training interventions involving healthcare professionals, managers and administrative professionals, and with structured organizational interventions and spaces for joint reflection. The course offers an introductory overview of the topic of conflict management in healthcare and presents some practical models potentially applicable in everyday life.
General framework of conflict in organizations and systems
Main types and causes of conflicts in the health and non-health fields:
Intra-professional and inter-professional conflicts
Intra-departmental, inter-departmental and inter-company conflicts
Interpersonal conflicts
Intrapersonal conflicts
Intragroup and intergroup conflict
History and analysis of the conflict
Conflict resolution methods
Small group exercises and simulations
Bibliography
• Social competence training. Doc. Nr. 5681 - version 1 of 10/14/2015 by Tiziana Bolis.
Social competence group management manual. AUSL of Ferrara, U.O. C.S.M. in collaboration with University of Ferrara.
Am I okay? Self-esteem and assertiveness. Michele Giannantonio.
• Improve your self-esteem. The secrets to feel good about yourself and others. Maria Cristina Strocchi.
Teaching methods
Frontal lessons with the use of audiovisual aids, classroom simulations, role playng
Assessment methods and criteria
Written exam through multiple choice quizzes and structured objective clinical exam (OSCE)
