Learning objectives
- gaining the specific knowledges and competences to make efficient the communication and improve the interpersonal relations. Avoiding and reducing contentious relationships and facing in a convenient way the critical and dangerous situations.
Course unit content
- communication and its complex definition;
- communication and interpersonal relations;
- communication and life context;
- pragmatical communication;
- from communication to communication competence: how to maintain an effective communication also in critical and risk situations.
Full programme
- communication and its complex definition;
- communication and interpersonal relations;
- communication and life context;
- pragmatical communication;
- from communication to communication competence: how to maintain an effective communication also in critical and risk situations.
Bibliography
- 2009, Ferrari M.G., E’ possibile comunicare?, Unicopli, Milano
- 1971, Watzlawick P., Beavin J. H., Jackson Don D., Pragmatica della comunicazione umana (solo il secondo capitolo), Astrolabio, Roma
- 1987, Smelser N. J., Manuale di sociologia, (prima e terza parte), Il Mulino, Bologna
Assessment methods and criteria
Written test. Four open questions to be answered in une hour about the texts and topics treated in the lessons.
