Learning objectives
Explain the needs' of an organization
and the role of information systems inside
it
Define the structure of modern information systems
Prerequisites
Course unit content
Program
1. INFORMATION AND ORGANIZATIONS: THE INFORMATION SYSTEM
Introduction
Reality: systems and models
The Enterprise as a system
Information systems
Business organization and information system
2. COMPANY PROCESSES
The business process
The value and its meaning for the company
The IT-oriented process: the ITIL model
Important classifications of the processes
Main processes into an organization
Functions-based organization vs. process-based
Breakdown of processes, projects and organizations
Porter's value chain
The RACI or RAM matrix
Processes and business organization
Company and information system: general architecture
3. INFORMATION RESOURCES AND ITS CHARACTERISTICS
The information resource and its characteristics
The cycle of building information and knowledge
Representation of information
Digital representation of information
XML
Information and communication
Information communication
Information flows and IT flows
Information overload
4. DETAILED ANALYSIS OF COMPANY PROCESSES
Business analysis
Process and points of view
Analysis of the process as a succession of activities
Process analysis as a succession of use cases (of tools)
Analysis of the entities that take part in the processes
Analysis of the interactions between the elements operating within a process
Process analysis as a succession of state changes
An overview: the link between the views of the process
5. IT SOLUTIONS FOR THE COMPANY
Computer system and applications
Relations between application levels
Integrated management systems: ERPs, CRMs, SCMs
Business intelligence
E-commerce and e-business
Social media
6. IT SYSTEM WITHIN THE INFORMATION SYSTEM
The structure of a software application
Networks within computer systems
The world of client-server
The problem of compatibility between components and entire applications
Check the systems: TOGAF and ITIL and the configuration items
Overview of storage devices
Overview of the most widespread operating systems
Overview of current technologies for application development
The new integration solutions: Service Oriented Architecture
Grid computing
Virtual computing and virtual machines
Cloud computing
7. PROFESSIONAL ROLES IN INFORMATION SYSTEMS
Operating contexts and types of information systems
Human resources and their role
Details of "canonical" roles
Some examples of "real" organizations
European e-Competence framework: the new standard of skills and professionalism in IT
8. IT SECURITY
IT security issues
Prevention of accidental failures and natural events
Human security threats
The role of viruses
Information protection
Electronic identity
Encryption and authentication operational applications
Systems protection
Manage security
The reference standard of information security: ISO 27000
9. MANAGEMENT AND PLANNING
Information system and business objectives: IT governance and COBIT
Tools for planning activities
A tool for evaluating revenues: the Return Of Investment (ROI)
A tool for assessing costs: the Total Cost of Ownership (TCO)
Other important tools for management and planning
Management policies
Operations management and change management
IT project management
Overview of the standards
ICT and business: current situation and possible future evolution
10. CASE-STUDY
A methodology for partial and complete analysis of systems
Associated study of professionals / SOHO
Temporary employment agency
Winery
Company selling CDs and books with a website
Metalworking company
Universities, schools and training institutions
The municipality
Consumer electronics store
The bank
Telecommunications company
Full programme
Bibliography
G. Destri
"Sistemi informativi. Il pilastro digitale di servizi e organizzazioni"
FrancoAngeli Edizioni
2013 ISBN: 9788820443115
Teaching methods
Lesson
Example and case studies
Group exercises
Assessment methods and criteria
Exam with questions and exercises
Other information
