Learning objectives
Explain the needs' of an organization
and the role of information systems inside
it
Define the structure of modern information systems
Introduce international standards regarding
IT Service Management and IT Governance
Prerequisites
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Course unit content
Program
1. INFORMATION AND ORGANIZATIONS: THE INFORMATION SYSTEM
Introduction
The reality: systems and models
Human organizations
The information systems
Business organization and information system
2. The BUSINESS PROCESSES
A basic model: the business process
Value and its meaning for the company
The internal organization: the fundamental processes
The company: functions-based vision vs. processes-based vision
The value chain of Porter
The RACI matrix
Processes and organization
3. THE INFORMATION RESOURCE AND ITS CHARACTERISTICS
The information resource and its characteristics
The information life cycle
Representation of information
uage
The projects of global standardization
4. DETAILED ANALYSIS OF BUSINESS PROCESSES
The vision of the process and the points of view
Analysis of the process as a succession of activity
Analysis of the process as a series of use cases (tools)
Analysis of the entities that take part in the processes
Analysis of interactions between elements operating within a process
Analysis of the process as a succession of changes of state
A complete example of analysis
An overview: the link between the diagrams
5. THE INFORMATION SYSTEM WITHIN THE SYSTEM INFRMATIVO
Networks inside the enterprise
The computer system and its structure
The structure of a software application
Networks within computing systems
The technological evolution: from monolith to the middleware
The
6. THE SOLUTIONS
Systems management and administration
The integrated systems management: ERP
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
Business intelligence
Social media and new means of interaction with customers
Enterprise Social Network and enterprise 2.0
7. THE ROLES IN INFORMATION SYSTEMS
The operating contexts
and types of information systems
Human resources and their role
The details of "canonical" roles
Lean and Agile Organizations
Organization "2.0"
Some examples of real world organizations
8. SAFETY INFORMATION
The problems of computer security
Ensure business continuity
The accidental failures and their prevention
The problems of security: threats to human security
The problems of security: the role of viruses
M
9. MANAGEMENT AND PLANNING
The involved roles
Objective of management
Project and Process Management
Tools for planning activities
A
10. CASE-STUDY
A scheme for the analysis of partial and complete systems
Associate professionals enterprise / SOHO
Employment agency as a model of a service company
Winery as a model for food company
The average Italian manufacturing company
Company selling CDs and books as a model for ecommerce website
Public bodies
Health: a large hospital
The bank
Full programme
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Bibliography
G. Destri
"Introduzione ai sistemi informativi aziendali"
Monte Università Parma Editore
2007 ISBN: 978-88-7847-135-1
Teaching methods
Lectures
Examples and case studies
Group exercises
Assessment methods and criteria
Exam with questions and project-oriented exercises
Other information
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