Learning objectives
The course aims to provide students with
the tools to know and understand the
organizational contexts of social service and
the professional attitudes appropriate to the
direction and management of a service
Prerequisites
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Course unit content
The course aims to give a framework of the
dimensions of the role of responsibility in
the context of social organizations
Full programme
The principles that guide the direction of
services:
-Respect for professional autonomy
-Suitability of the interventions
● La responsabilità di chi dirige
Gli ambiti della direzione di un servizio
● Il contesto e la cultura del servizio
● Le normative
● Le procedure, i processi organizzativi e
l’analisi dei rischi
● Il Sistema di accreditamento e
certificazione di qualità
● La gestione del personale (il contratto di
lavoro, la formazione, la valutazione)
● Il miglioramento
● Il budget preventivo, il bilancio
consuntivo e il controllo di gestione
-Solidarity, equality and subsidiarity
-The responsibility of whoever directs
The areas of management of a service
-The context and culture of service
-The regulations
-Procedures, organizational processes and
risk analysis
-The accreditation and quality certification
system
-Personnel management (employment
contract, training, evaluation)
-The improvement
-The budget, the final balance and the
management control
Bibliography
Bibliography
● A. Mari, Dirigere i servizi Sociali,
Maggioli editrice, Milano, Febbraio
2022 Cap 1
LESSONS' SLIDES ARE AVAILABLE TO
STUDENTS
Teaching methods
The course aims to provide students with
the tools to know and understand the
organizational contexts of social service and
the professional attitudes appropriate to the
direction and management of a service
Assessment methods and criteria
- - -
Other information
Addictional suggested textbooks
2030 agenda goals for sustainable development
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