cod. 1003000

Academic year 2020/21
1° year of course - Annual
Academic discipline
Sociologia generale (SPS/07)
Discipline sociologiche
Type of training activity
54 hours
of face-to-face activities
9 credits
hub: PARMA
course unit

Learning objectives

The course allows the student to understand what are the elements of social service, learning to recognize her historical and cultural roots and her evolutions.
Integration with other theories and professions will support the connection between theory and social practice that have contributed to the development of a unitary methodological process.
Particular attention will be given to the theme of emerging needs and problems as well as the emotional dimension of the profession. The course aims to make students acquire knowledge and comprehension skills in relation to the following topics:

The main national and international definitions of Social Services
The elements constituting the identity of the social service as a profession and as discipline
The history of social service
The epistemological and deontological bases of the profession in a trifocal perspective
The main theoretical orientations and operating models with particular attention to the new generation social behavioral theories
Relational dimensions in the interview of help
Knowledge and comprehension skills:
The student should reach aextensive knowledge  of the topics discussed during the course and be able touse consciously and critically the acquired notions.
Applications of Knowledge and comprehension:
 The student must be able to establishing connections between concepts and the content of various texts and being comfortable with specialist language.
Taking into account the professional importance of writing, formal correctness in writing is included a among the expected results, in line with the university educational level.


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Course unit content

The course is developed through six thematic areas:

1. Elements characterizing social service: from the social phenomena of poverty and marginality from which it originates, to its main functions and areas of intervention in a trifocal perspective.
2. Social service in history through the narrative of professional life of Italian and Anglo-Saxon pioneers and current collocation in the social context
3. Values ​​and principles of social service inspiration
4. Deontological dimension of profession and professional identity construction
5. Theoretical and epistemological bases of social service
6. Building professional skills with particular attention to attitudes and managing the emotional dimension within the interview

Full programme

Some professional seminars will be organized to get to know the work areas of the social worker:
reception and social secretariat
the work with families and minors
social service of justice
social service and non self-sufficiency


S. BANKS, Etica e valori nel servizio sociale, Erickson, Trento, 1999 (cap. 3,7)
B. BORTOLI, I giganti del lavoro sociale, Erickson, Trento, 2013 (capitoli 1, 2, 3, 5, 6, 7, 8, 10).
CODICE DEONTOLOGICO DELL’ASSISTENTE SOCIALE, 2020 (reperibile sul sito dello’Ordine degli Assistenti Sociali in vigore dal 1 giugno 2020).
A.M. CAMPANINI, Nuovo dizionario di Servizio Sociale, Carocci Faber, Roma, 2013 (in particolare le seguenti voci: Accesso, Accoglienza, Accompagnamento, Bisogno, Capacità, Diritti sociali, Empowerment, Errore, Esclusione sociale, Livelli Essenziali, Marginalità, Multidimensionalità, Povertà, Solidarietà, Sostenibilità).
M. DAL PRA PONTICELLI, G.PIERONI, Introduzione al servizio sociale. Storia, principi, deontologia, Carocci, Roma, 2011 (escluso capitolo 6)
S. FILIPPINI E. BIANCHI (a cura di), Le responsabilità professionali dell’assistente sociale, Carocci Faber, Roma, 2013, (1,2,4,6)

Further texts or parts of texts will be made available to students by the teacher

Consultation and deepening texts
G.VENDEMIA, Prepararsi alla professione di Assistente Sociale: il valore delle differenze, in Rassegna di Servizio Sociale n.1/2013

La questione dell'empowerment (pp 403-424) in F.Folgheraiter, Teoria e Metodologia del servizio sociale, FrancoAngeli, 1998

Teaching methods

Frontal lessons, using interactive modes, plenary discussions, group work, and individual processing.

In relation to the measures adopted regarding COVID-19, the lessons will take place in the classroom also providing for the streaming connection

Assessment methods and criteria

At the beginning of the course, the teacher will check the previous knowledge of the students.

The achievement of the expected results will be verified through a written examination which will cover all six modules.
Each student will enter the Elly Portal with their credentials ( He will login, will enter the Bachelor's Degrees, Social Service, Principles and Fundamentals of the Social Service, Examination of (date).
Each student will face three types of exams
Type A - 20 cross questions that are worth 1 point and two open questions that are worth 5 points - Time 50 minutes
Type B for ERASMUS students - 12 cross questions that are worth 1 point and three open questions that are worth 6 points - Time 1 h and 20
Type C for students who need personalized services (B.E.S. and D.S.A) - Time 1h and 20 upon notification to the teacher. The exam consists of 20 cross questions that are worth 1 point and two open questions that are worth 5 points.
Open-ended questions will be assessed according to the following criteria: relevance of the answer, ability to summarize, clarity in presentation and grammatical correctness (syntactic and lexical).

Other information

In order to take the second year exam, the student must have passed the following first year exams:
1 Principles and foundations of the social service
2 Institutions of public law and social legislation
3 Family law and minorities

Students are expected to be accepted (by appointment or by contact at the end of the lesson or by mail).

The teacher is available to assist students in their degree thesis on the history of social work, issues relating to poverty, ethics