Learning objectives
Giving students the basic skills indispensable in the management of information systems
Prerequisites
Software engineering advisable
Course unit content
Theory <br />
The operating system: conceptual foundation <br />
Brief notes on: information systems and their role in companies, the architecture of information systems <br />
the role of ICT in an organization <br />
the structure of an organization, the temporal horizon, organizational limits, analysis of the role of ICT (functional impact matrices, SAP BPR, the e-supply chain) <br />
the role of ICT in strategy <br />
approaches to the use of ICT (strategic use, Porter's and Millar's information intensity), the impact of ICT on the sector, ICT in competitive strategy (differentiation, costs, focalisation) <br />
Technology, processes, strategy <br />
The level of ICT technological integration, IT operating systems, directional information systems, technology-processes-activities and technology-processes-strategy matrices <br />
Management of the information system <br />
<br />
Planning, development, daily management, check-up. Company information system outsourcing <br />
Units with laboratory work <br />
ERP <br />
ERP, definitions and benefits. ERP in company IT architecture. Principal components: administration, finance, staff management, marketing, logistics, production. Practical expression. Market-leading products. Laboratory exercises. <br />
Customer Relationship Management <br />
CRM, definitions and benefits. CRM in company IT architecture. Principal components and their practical expression. The development of CRM. Business Intelligence activities and CRM. Market-leading products. Laboratory exercises <br />
Real-life cases <br />
case study 1 <br />
the information system in banking <br />
case study 2 <br />
the information system for a telecommunications operator <br />
case study 3 <br />
the information system in industry <br />
case study 4 <br />
the information system in public administration <br />
Bibliography
"Sistemi per la gestione dell'informazione", M. Tagliavini, A.Ravarini, D.Sciuto. Apogeo <br />
"Sistemi informativi e aziende in rete", G. Bracchi, C. Francalanci, G. Motta. McGraw-Hill <br />
<br />
Teaching methods
Oral lessons, seminar discussions and laboratory exercises. <br />
<br />
Assessment by means of a written test <br />
