Learning objectives
PROFESSIONALIZING INTERNSHIP III YEAR
- Orient yourself in the reality of the specific internship context by identifying the characteristics and purposes of the structure/service and identify the functions of the figures who work there
- Develop responsible behaviors and attitudes with respect to the learning context and the training process
- Acquire/strengthen listening and openness skills to establish an effective and professional relationship with patients, families and the figures present in the operating unit/service
- Design, deliver and evaluate personal assistance through the observation and execution of basic and advanced techniques, respecting the programming of pre-clinical laboratories and the protocols in use at the facility.
INTERPROFESSIONAL RELATIONS WORKSHOP
The student must be able to acquire the knowledge and develop the skills related to the clinical-assistance procedures foreseen in the clinical training experience of the 3rd year of the course. he must also acquire the ability to operate within a multidisciplinary team aimed at solving the patient's health problems through the application and use of clinical reasoning and critical thinking.
The student must know the various communication styles and assertive techniques that allow to manage complex problems or conflicting situations that can arise in interpersonal relationships.
The aim of the workshop is also to recognize situations of conflict in the workplace and to "read" the conflict as an opportunity for personal and relational growth. During the laboratory you will learn about the different types of conflict, become aware of the experiences that characterize the conflict and you will implement effective communication and relational skills.
Prerequisites
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Course unit content
PROFESSIONALIZING INTERNSHIP III YEAR
Link between theoretical learning and operational practice. Cognitive, affective, relational, organizational and value-based knowledge that allows knowledge to be translated into professional practice but also to enrich and consolidate the world of ideas with new contents and reflect on emotional and value-based aspects.
INTERPROFESSIONAL RELATIONS WORKSHOP
Territorial emergency legislation
System 118 Emilia Romagna Region
BLS extension
Management of the polytrauma patient
Approach to the patient in intensive care
Intubation and ventilation
Invasive hemodynamic monitoring
Airway management and maintenance
• The three communication styles: passive, aggressive and assertive.
• Non-verbal skills.
• Verbal skills (conversational and protective).
• Express feelings: -positive (giving and receiving compliments) –negative (giving and receiving criticism)
• Self-esteem
Full programme
- Territorial emergency legislation; 118 system of the Emilia Romagna region: means and figures involved, call methods
- Concepts of emergency/urgency
- BLS-D course: theory and practice
- Endotracheal intubation and related management of the patient with a ventilator prosthesis. Nursing responsibility in the prevention and management of complications
- Management of the patient with tracheostomy and ventilatory prosthesis. Nursing responsibility in the prevention and management of complications
- Tracheo-bronchoaspiration. Nursing responsibility in the prevention and management of complications
- Invasive and non-invasive mechanical ventilation. Nursing responsibility related to the management of the artificially ventilated patient. Prevention and management of complications
- Arterial cannulation, blood pressure monitoring. Catheter management and prevention of complications
- Hemodynamic monitoring
- HAI infections
- Airway management
- Care planning of the polytrauma patient
- The nursing assistance in professional free regime
- Nursing assistance in prison and penitentiary medicine
- Preparation meeting for the simulation at the ASCO (Clinical Organizational Simulation Area)
- Ultrasound laboratory
- Meetings aimed at care planning and clinical reasoning on case studies.
• The three communication styles: passive, aggressive and assertive.
• Non-verbal skills (eye contact, facial expressions, gestures, posture, distance and orientation, tone and volume of the voice, body contact, timing...)
• Verbal conversation skills: open and closed questions, free information, self-opening; protective verbal skills: glamor, broken record, negative inquiry, negative assertion, disarming aggressiveness, selective discrimination, achievable compromise.
• Express feelings: -positive (giving and receiving compliments) –negative (giving and receiving criticism)
• Self-esteem (definition and techniques to increase it)
The term "conflict" is often considered in its negative sense, as a relational area to be avoided. An avoidant and non-assertive attitude, the lack of understanding of deep meanings, the uncontrolled unleashing of destructive potential, the unbearable load of psycho-physical suffering are just some of the consequences of an unrecognized or unmanaged conflict. Conflict is a natural, structural and, in some respects, vital part of our social interactions: anyone and at any level in healthcare organizations can be involved in a conflict. When conflict is recognised, understood and, methodically, adequately addressed and managed, it can become a factor for growth, knowledge, understanding and development at the level of both individuals and organizations. The complexity of the conflict area in healthcare and beyond makes a systemic approach necessary with specific training interventions involving healthcare professionals, managers and administrative professionals, and with structured organizational interventions and spaces for joint reflection. The course offers an introductory overview of the topic of conflict management in healthcare and presents some practical models potentially applicable in everyday life.
General framework of conflict in organizations and systems
Main types and causes of conflicts in the health and non-health fields:
Intra-professional and inter-professional conflicts
Intra-departmental, inter-departmental and inter-company conflicts
Interpersonal conflicts
Intrapersonal conflicts
Intragroup and intergroup conflict
History and analysis of the conflict
Conflict resolution methods
Small group exercises and simulations
Bibliography
- Pamela Lynn, Taylor's Manual of Nursing Techniques and Procedures, PICCIN ed.
- Lynda Juall Carpenito Moyet, Nursing Diagnosis, CEA ed.
- Social competence training. Doc. Nr. 5681 - version 1 of 10/14/2015 edited by Tiziana Bolis.
- Manual for managing social competence groups. AUSL of Ferrara, U.O. CSM in collaboration with the University of Ferrara.
- Am I okay? Self-esteem and assertiveness. Michael Giannantonio.
- Improve your self-esteem. The secrets to feeling good with yourself and with others. Maria Cristina Strocchi.
- Conflict management in healthcare. A. Valdambrini. Scientific Thought Publisher.
- Mediating conflicts in healthcare The Emilia-Romagna approach
Teaching methods
Field learning, care planning clinical cases, Lectures with the use of audiovisual aids, classroom simulations, role playing
Assessment methods and criteria
Intermediate training check and final certification check, Written exam through multiple choice quizzes and structured objective clinical exam (OSCE)
Other information
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