Full programme
1. INFORMATION AND ORGANIZATIONS: THE INFORMATION SYSTEM
Introduction
The reality: systems and models
The enterprise system
The information system
Business organization and information system
2. The BUSINESS PROCESSES
A basic model: the business process
Value and its meaning for the company
IT-oriented process: ITIL model
Internal organization: important classifications of processes
The RACI matrix
Processes and organization
Enterprise Architecture
3. THE INFORMATION RESOURCE AND ITS CHARACTERISTICS
The information resource and its characteristics
The information and knowledge cycle
Representation of information
Digital representations of information
XML: an electronic universal language
4. DETAILED ANALYSIS OF BUSINESS PROCESSES
Business Analysis
The vision of the process and the points of view
Analysis of the process as a succession of activity
An overview: the link between the diagrams
5. IT SOLUTIONS FOR ENTERPRISE
Information system and applications
Relationship among application levels
ERP
SCM
CRM
6. IT SYSTEM INSIDE INFORMATION SYSTEM
The structure of a software application
Networks within IT systems
The technological evolution: from monolith to middleware
The world of client-server and multi-tier applications
The evolution of the Client-Server: 3-tier and multitier
7. IT PROFESSIONALS IN INFORMATION SYSTEMS
The operating contexts and categories of information systems
Human resources and their role
The details of "canonical" roles
Some examples of real world organizations
European e-Competence framework
8. INFORMATION SECURITY
The problems of IT security
Business continuity and accidental events
Human threats to IT security
The role of viruses
Information protection
The electronic identity
Operational applications of encryption and authentication
System protection
Security management
IT Security standard: ISO 27000
Italian and European law
9. MANAGEMENT AND PLANNING
IT Governance and COBIT
Tools for planning
ROI
TCO
10. CASE-STUDY
A methodology for analysis of partial and complete systems
Associate professionals enterprise / SOHO
Employment agency as a model of a service company
Winery as a model for food company
